Process Discovery
See your business as it actually runs, not as documented. We reconstruct the real path work takes through your systems, including the variants nobody talks about.
1 in 4
cases follows the 'happy path'. The rest are variants
8.2
average number of systems a single case touches
5–15×
ratio of real variants to documented SOPs
What we do
A focused capability, explained without jargon.
The ground truth
Most documented processes are aspirational. We rebuild the actual process, every variant, every loop, every detour, directly from the event logs your systems already produce.
- End-to-end discovery from system events
- Variant frequency and cost ranking
- Conformance testing against intended SOPs
- Time-of-day, site, and team segmentation
Variant analysis that explains itself
We don't just count variants. We explain why each one exists, and which ones are quietly costing you the most. That's the difference between a process diagram and a process strategy.
- Top-N most expensive variants ranked by total cost
- Driver analysis: what triggers each variant
- Customer-impact and revenue exposure
Designed for executive review
Outputs are structured for leadership, not analysts. A COO can read a workflow analysis report and walk away knowing exactly where to look next.
What you get
Deliverables built for action, not for the shelf.
Process map of record
A single, auditable view of how your process really runs, across teams, systems, and time.
Variant catalog
Every meaningful variant of your process, ranked by frequency and cost.
Conformance report
Where reality diverges from documented SOPs, and what that divergence is costing you.
Cross-system visibility
End-to-end view across ERP, WMS, ITSM, CRM, and core-banking systems.
Segment-level analysis
Team, site, region, and product splits, surfaced where it matters, hidden where it doesn't.
Audit-grade evidence
Every finding traceable to specific events. Useful for compliance and internal review.
The Alkhai Diagnostic
Get a quantified read on where your business is leaking time.
The core analysis and delivery is completed within 2 to 4 weeks of data connection. We surface the biggest hidden bottlenecks, identify which segment is driving each one, and deliver a ranked action plan with quantified ROI. After delivery, we can support execution of specific constraints where needed. The plan is complete and ready to act on.